Returns & Exchanges Policy

At MARSHALL EDIT LTD, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange in accordance with the terms below.

---

1. Company Information

Registered Company Name: MARSHALL EDIT LTD
Registered Address:
38 Mayfield Avenue
Belper
Derbyshire
United Kingdom
DE56 0NZ

Email: payment@marshalledit.com
Phone: +44 7456390869

---

2. Return & Exchange Window

• Returns or exchanges must be requested within 30 days of receiving your order.

• Requests made after this period may not be eligible unless required by applicable UK consumer laws.

---

3. Eligibility Requirements

To qualify for a return or exchange, items must meet the following criteria:

• Unused and unworn

• In original condition with all tags and packaging intact

• Proof of purchase (order confirmation or receipt) included

Items that do not meet these requirements may be refused.

---

4. Non-Returnable Items

Certain items are not eligible for return or exchange:

• Items marked as final sale

• Personalized or custom-made products

• Items not suitable for return due to hygiene reasons (if applicable)

Please check product descriptions carefully before purchase.

---

5. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact us at payment@marshalledit.com within the 30-day window.

2. Provide your full name, order number, and reason for return/exchange.

3. Wait for return authorization and instructions before shipping the item back.

Unauthorized returns may not be accepted.

---

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to:

  • A defective or damaged item

  • An incorrect item shipped by us

• We recommend using a trackable shipping method, as MARSHALL EDIT LTD is not responsible for items lost in transit.

---

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery

• Include your order number and clear photos of the issue

We will review and offer a resolution, which may include:

• Replacement

• Refund

• Other appropriate solution

---

8. Refund Processing

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method.

• Refund processing times depend on your bank or payment provider.

• Original shipping costs are non-refundable unless the return is due to our error or required by law.

---

9. Exchanges

• Exchanges are handled similarly to returns.

• Contact us for instructions before sending back the original item.

• Shipping costs for exchanges are the responsibility of the customer unless due to an error on our part.

---

10. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your payment provider.

3. If the issue persists, contact us at payment@marshalledit.com.

---

11. Consumer Rights

This policy does not affect your statutory rights under applicable UK consumer protection laws.

---

12. Contact Us

For all return or exchange inquiries:

MARSHALL EDIT LTD
38 Mayfield Avenue
Belper
Derbyshire
United Kingdom
DE56 0NZ

📧 Email: payment@marshalledit.com
📞 Phone: +44 7456390869

Customer Support Hours: Monday – Friday, 09:00 – 17:00 (UK Time)